Freezing a Membership

The Freeze Membership feature allows clubs to temporarily pause a member’s membership without canceling it. This is useful when members go on vacation, take a short break, and they don't want to lose their spot and get on the waitlist or pay initiation fee again.

During a freeze:

  • The member is not charged

  • Membership benefits are paused

  • Billing resumes automatically on the predefined day or manually, depending on how the freeze is set up.

When to Use Membership Freeze

  • Member is traveling or unavailable for a few weeks or months

  • Club has a waitlist and the member wants to keep their spot

  • Member wants to temporarily pause billing without canceling their membership or having to pay the initiation fee again.

How to Freeze a Membership

  1. Open the member’s Profile.

  2. Go to the Membership tab.

  3. Click Freeze Membership.

You’ll then choose how and when the freeze applies.

Freeze Options

1. Freeze for a Set Period

Use this when you know when the member will return.

  • Choose whether the freeze starts immediately or on a future date

  • Select an end date for the freeze

  • The system will automatically:

    • Pause charges during the freeze period

    • Move the next billing date to the resume date

  • You can adjust the next billing date if you don’t want the member to be charged on the day their membership resumes.

Once the end date is reached, the membership will automatically resume.

2. Freeze Indefinitely

Use this when the return date is unknown.

  • Choose whether the freeze starts now or on a future date

  • No end date is set

  • The membership remains frozen until you manually resume it

During this time:

  • The member is not charged

  • Membership benefits remain inactive

Resuming a Frozen Membership

To resume a membership:

  1. Open the member’s Profile → Membership tab.

  2. Click Resume Membership.

  3. Choose the next billing date:

    • Resume and charge immediately, or

    • Schedule billing for a future date

Once resumed:

  • Billing continues based on the selected date

  • Membership benefits are restored from that date forward

You can also adjust the next billing date if needed (for example, to account for unused time).

Important Notes

  • Members do not have access to membership benefits while their membership is frozen.

  • Members are not charged during the freeze period.

  • You can always:

    • Resume a membership early

    • Change the next billing date

    • Cancel a scheduled freeze if plans change

The Freeze Membership feature gives clubs flexibility to support members without cancellations, while keeping billing and access fully under control.