Let's learn how to add new members and assign memberships. This tutorial covers member and non-member distinctions, waiver processes, payment method setup, payment schedules, and managing membership renewals and cancellations.

Users & Memberships

Adding a new customer

You can bring in someone fresh or turn a non-member into a full-fledged member. This guide walks you through the process.

Selling a membership to customers


Adding family/group and dependent memberships

Setting skill ratings to players

The Custom Fields feature allows clubs to collect additional information from members during the membership purchase process. This is especially useful for family or couples memberships, where you may need to know more about other people included in the plan.

Custom Fields in Memberships

The Membership Upgrade/Downgrade feature makes it easy to switch members between different plans — whether they’re moving from monthly to annual, upgrading to a higher tier, or switching to a lower one.

Upgrading / Downgrading Membership

Club Credit allow customers to store value in their OpenCourt account and use that balance to pay for almost anything at the club — from court bookings and event registrations to POS purchases in the pro shop. Club Credit make payments flexible, convenient, and easy for both clubs and players.

Club Credit

The Freeze Membership feature allows clubs to temporarily pause a member’s membership without canceling it. This is useful when members go on vacation, take a short break, and they don't want to lose their spot and get on the waitlist or pay initiation fee again.

Freezing a Membership

The Families & Group Memberships feature allows clubs to group related members together under a single primary membership. This makes it easy to manage family or group plans where one person pays for the membership and others receive the same benefits as dependents.

Families & Group Memberships

OpenCourt allows clubs to create flexible membership types with custom pricing, visibility, benefits, and billing plans. You can offer public memberships that users can purchase themselves, as well as private or special memberships that only admins can assign.

Creating and Managing Memberships

The Community feature makes it easy for clubs to build stronger connections with their players. You can create groups, share updates, and let your players coordinate games, clinics, or just chat with each other.

Community

The Community feature makes it easy for clubs to build stronger connections with their players. You can create groups, share updates, and let players coordinate games, clinics, or just chat with each other.

Community Groups & Chats

The Community feature helps you keep your players engaged and connected. Create groups around skill levels, events, or interests, share important updates, and give your players an easy way to coordinate games, clinics, and conversations — all right inside your club’s app.

Creating groups / chats

Learn how to book courts for your customers, manage reservations, and set up events to keep your facility running smoothly.

Court Bookings & Events

The Schedule is the heartbeat of OpenCourt — every reservation, event, any court block lives here. From this single view you can see what’s booked, spot open gaps, and make quick adjustments without hunting through separate screens.

Introduction to Court Scheduling

Reservations vs. Events


Creating a reservation

Creating an event

The Private Event feature allows you to reserve courts or host events that aren’t open to the public. It’s perfect for birthdays, corporate outings, or any occasion where you only want invited guests to join.

You can create two types of private events, depending on what you want to achieve.

Creating a private event

How time slots work for various types of events

Recurring events are perfect for activities that happen on a regular schedule — like weekly Open Plays, clinics, or other programs. Instead of creating each event one by one, you can set up a recurring series to save time.

Creating recurring event series

A league is a structured competition where players or teams compete over multiple matches during a set period — often weeks or months. Unlike a single-day tournament, leagues run on an ongoing schedule and track results over time.

Creating a Multi-Date Event (e.g. League)

The Auto-Cancellation feature makes it easy for clubs to manage events that depend on a minimum number of participants, such as clinics and open plays. If an event doesn’t reach the required number of sign-ups by a set time, it will be automatically canceled, and refunds will be issued to participants.

Auto-Cancellation for Events

The Event Divisions feature lets you organize participants into groups within the same event—such as men’s and women’s brackets for a tournament, or different skill level brackets. This is especially useful when you want balanced participation or specific limits for each group.

Creating Events with Divisions

OpenCourt makes it easy to handle refunds automatically according to your club’s cancellation policy.

Processing refunds

Sometimes, clubs need to make certain courts temporarily unavailable — for maintenance, cleaning, internal use, or private activities. The Unavailable option lets you block off time without creating a visible event or sharing any details with players.

Blocking Off Courts or Marking Time as Unavailable

Editing Programs (Event Series)

Swish Integration - Effortless Game Management

We allow configuring your court sheet schedule in a variety of different ways, including setting up varying schedule time segment durations for the whole day or in different portions of the day.

Schedule Configuration Customizations

The Booking Upsells feature lets your club offer add-on products and services during court reservations or event sign-ups. It’s a great way to increase revenue while improving player experience — whether you’re renting paddles, selling balls, or offering food and beverage packages.

Booking Upsells

The Skill Rating feature helps clubs organize events where players are evenly matched — ensuring every game feels competitive, fair, and fun. Nothing frustrates players faster than joining a group that’s too advanced or not challenging enough. By setting skill levels, you create consistent, enjoyable experiences that keep players coming back.

Skill Rating: Create Balanced and Competitive Games

OpenCourt supports a wide range of pricing models so clubs can charge for court time in the way that best fits their policies and membership structure. You can combine different pricing rules — such as per-court fees, per-person fees, fixed reservation pricing, day passes, and guest fees — and apply them differently to members, non-members, and specific membership tiers.

Pricing Models

The Event Waitlist feature lets clubs manage fully booked events more smoothly by allowing players to join a waitlist when no spots are available. When a spot opens up, players on the waitlist are notified automatically — helping clubs fill events faster and reduce last-minute drop-offs.

You can choose between two types of waitlists depending on how much control you want over who gets invited and when.

Event Waitlist

Promo codes let clubs offer discounts to players for court reservations and events. You can control what a promo code applies to, how much discount it gives, and when it’s valid, and how many times it can be used.

Creating and Managing Promo Codes

The Event Reminders feature helps clubs reduce no-shows by automatically sending reminders to participants before an event starts. You can configure reminders by event type (for example, leagues, tournaments, clinics) or customize them for individual events.

This is especially useful for events people sign up for well in advance—such as leagues or tournaments—where reminders help ensure players don’t forget to attend.

Event Reminders

Learn how to create booking and guest passes, and redeem them.

Booking & Guest Passes

Redeeming booking passes / guest passes 

Setting Up and Using Booking Passes

Learn how your customers can sign the waiver online, at the Front Desk, and how to check if a customer signed a waiver

Waivers

Signing a waiver at the Front Desk

Signing a waiver online

Checking if a customer signed a waiver

Learn how to sell gear, merchandise, or any other items directly through OpenCourt. 

POS & Products

Purchasing POS Terminal

Connecting POS Terminal

You can sell gear, merchandise, or any other items directly through OpenCourt. But first, you’ll need to add them to the platform. Here’s how.

Adding products

You can easily organize your products in OpenCourt by creating categories such as Beverages, Merch, or Gear. Here’s how to add a new category and assign products to it.